Returns & Refunds | Handmade with Care

Hello! I’m so glad you’ve chosen something from Perennial Weaver – each piece is made by hand with a lot of care, and I really hope you love it. But if something’s not quite right, I’ll always do my best to help.

Changing Your Mind

If you’d like to return something, just get in touch within 14 days of receiving it. The item needs to be unused and in its original condition, with any packaging or tags still intact.

To arrange a return, please email me at [email protected] with the Catalogue Number of the item and a quick note about why you’d like to return it.

What I Can’t Take Back

As everything is handmade, there are a few things I’m not able to accept as returns:

I also can’t offer returns for general wear and tear – but if something arrives damaged or isn’t quite right, please do reach out so I can sort it.

Refunds

Once I’ve received the item back and checked it over, I’ll let you know. If everything’s in order, I’ll process your refund to your original payment method within 5–7 working days.

Please note that return postage is your responsibility unless the item was faulty or sent in error.

Thank you so much for supporting my work – it really means a lot.

Warm wishes,
Anne-Marie Wylie
Perennial Weaver

Testimonials

I take great pride in crafting beautiful, timeless pieces that blend tradition with contemporary style. Hearing how my work brings joy to others means the world to me—here's what my customers have to say.

I so much enjoy wearing Perennial Weaver's scarves

"I so much enjoy wearing Perennial Weaver's scarves created by Anne Marie. They are all made from original, bespoke designs and woven in intricate ways using great colour combinations of natural yarns and wools. This combination of attributes makes them distinctive and especially important to me given the very limited choice of scarves for males that one typically finds these days in High street stores. Anne Marie's products are most definitely highly recommended for their originality, comfort, stylishness and joy in wearing."

~ Michael, Kingston

The price doesn't reflect the high standard of craftmanship

"I am very pleased with the scarf I bought from Perennial Weaver. The price doesn't reflect the high standard of craftmanship. And I am very pleased that Perennial Weaver only makes unique pieces"

~ Susan, Cheam

Anne-Marie is so passionate about her weaving

"Anne-Marie is so passionate about her weaving. She produces beautifully crafted items. If you are looking for something unique, then Perennial Weaver is for you"

~ Marian, Teddington

I feel your tlc

"I feel your tlc through your beautiful creations"

~ Hilary, Kingston